Healthcare Customer Service Representative
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Job Description
Healthcare Customer Service Representative providing support for health care benefits and eligibility. Assisting customers with online account access and locating necessary information.
Responsibilities:
- Passionately assist customers with health care benefits and eligibility questions
- Conduct research and do outbound calls to provide answers for customers
- Help members log into their online health accounts and understand functionalities
- Locate doctor and facility information for members
Requirements:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- Ability to use a USB wired headset (Bluetooth headsets not allowed)
Benefits:
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Potential performance bonus opportunities
- Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives.
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