Customer Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Specialist providing client support remotely at SSA & Company. Handling inquiries and maintaining high standards of client service in a managerial consulting firm.
Responsibilities:
- Serve as the primary point of contact for clients, managing enquiries through email, phone, and our support portal with the utmost professionalism.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Identify and assess clients' needs to achieve satisfaction, resolving issues efficiently and escalating complex problems to the relevant internal teams.
- Maintain detailed records of client interactions, transactions, comments, and complaints.
- Collaborate closely with consultants and project managers to ensure alignment on client communication and issue resolution.
- Contribute to the continuous improvement of our support processes and help build our knowledge base.
- Gather and synthesise client feedback to share with internal teams for service enhancement.
Requirements:
- Proven experience in a customer support or client services role, preferably within a professional services or B2B environment.
- Exceptional verbal and written communication skills with a professional, articulate, and friendly demeanour.
- Strong problem-solving skills and the ability to think critically and calmly under pressure.
- Excellent organisational and time-management skills, with a proven ability to manage multiple tasks simultaneously.
- Proficiency with CRM systems and other customer service software.
- A client-centric mindset with a genuine desire to deliver outstanding service.
- The ability to work independently and demonstrate strong self-discipline in a remote setting.
- A high degree of discretion and integrity when handling sensitive client information.
Benefits:
- A fully remote working arrangement, providing flexibility and an excellent work-life balance.
- The opportunity to work within a dynamic and intellectually stimulating environment at a respected management consulting firm.
- A supportive and collaborative team culture that values your contribution.
- Opportunities for professional growth and development within the company.
Similar Jobs
Team Lead, Customer Care
Customer Care Team Lead responsible for training and quality assurance in a fast-paced environment at Sauce, a restaurant technology platform.
Spanish Customer Service Representative
Customer Service Representative responding to customer inquiries via phone, email, and chat. Helping customers with support issues to maintain satisfaction at REVOLVE.
Healthcare Customer Service Representative
Healthcare Customer Service Representative providing support for health care benefits and eligibility. Assisting customers with online account access and locating necessary information.
Bilingual Customer Service Representative – French-English
Bilingual Customer Service Representative supporting luxury retail customers while delivering relationship-driven experiences. Engage clients and manage inquiries as part of a global luxury retail brand.
Bilingual Healthcare Customer Service Representative
Bilingual Customer Service Representative providing support for healthcare inquiries remotely at TTEC. Engaging with consumers to resolve questions related to their healthcare benefit needs.
Bilingual Healthcare Customer Service Representative, Laotian-English
Laotian-English bilingual representative providing healthcare customer service support. Resolving questions and assisting consumers with their healthcare benefit needs via phone.
Bilingual Healthcare Customer Service Representative, Hmong-English
Bilingual Healthcare Customer Service Representative providing assistance with healthcare benefits, answering customer inquiries, and resolving questions efficiently. Engage with customers to ensure exceptional service in a remote capacity.
Arabic-English Bilingual Healthcare Customer Service Representative
Arabic-English Bilingual Healthcare Customer Service Representative working remotely in California. Providing support for healthcare benefit needs through thoughtful customer engagement.
Bilingual Healthcare Customer Service Representative, Armenian-English
Bilingual Healthcare Customer Service Representative providing support to consumers regarding their healthcare benefit needs. Engaging customers and resolving inquiries effectively in a remote capacity.
Bilingual Healthcare Customer Service Representative, Cambodian-English
Cambodian-English Bilingual Healthcare Customer Service Representative engaging with customers about healthcare needs. Answering calls and providing information while maintaining a high level of professionalism.
Cantonese-English Bilingual Healthcare Customer Service Representative
Bilingual Customer Service Representative providing healthcare support from home. Engaging with customers and resolving their benefit inquiries for a positive experience.
Bilingual Healthcare Customer Service Representative, Farsi-English
Farsi-English Bilingual Healthcare Customer Service Representative engaging with customers to resolve healthcare inquiries. Working remotely from California, ensuring quality and professionalism in high-volume communications.
Bilingual Healthcare Customer Service Representative, Korean-English
Korean-English Bilingual Healthcare Customer Service Representative supporting consumers with healthcare benefit needs via phone. Engaging thoughtfully to resolve questions and manage customer interactions with professionalism.
Bilingual Healthcare Customer Service Representative, Mandarin-English
Mandarin-English Bilingual Healthcare Customer Service Representative providing consumer support in California. Engage with customers to understand healthcare benefit needs and resolve inquiries effectively.
Chat Support Representative – Temp-to-Hire
Join Journeys as a Seasonal Chat Support Representative assisting with customer inquiries via chat, texts, and emails. Provide timely and accurate information about orders, products, and services.
Phone Support Representative – Temp-to-Hire
Seasonal Phone Support Representative handling customer chats, texts, and emails for Journeys. Addressing inquiries and providing detailed product information while maintaining high service standards.
Customer Service – Virtual Assistant
Virtual Assistant / Customer Service Rep needed to support clients online through various communication channels. Responsibilities include managing inquiries, complaints, and maintaining customer records.
Customer Service
Customer Service Representative assisting customers with pharmacy benefits and health solutions at Evernorth. Professional and empathetic support in a fully remote role.
Customer Support Specialist – Shift Monday - Friday 3:00pm-11:00pm CST
Customer Support Specialist providing technical support through phone, email, and chat for AlertMedia's customer inquiries. Collaborating effectively to ensure a world class customer experience.
Customer Service
Customer Service Representative helping members with personalized financial solutions through phone and email support. Empathetic communication and effective problem-solving to enhance member experiences.