Customer Service Representative
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Job Description
Remote customer service representative supporting legal and identity protection members. Booking travel and managing client relationships as a flexible independent advisor.
Responsibilities:
- Answer member questions by phone, text, and email about legal and identity protection benefits
- Guide new members through onboarding
- Follow up with prospective members to schedule introductory calls
- Track conversations and next steps in the CRM
- Plan and book trips for clients, including flights, hotels, cruises, and excursions
- Build client relationships and provide support before, during, and after travel
- Access supplier deals, group rates, and booking tools
- Manage an independent schedule and client pipeline
Requirements:
- No previous industry experience required
- Warm, clear communication skills by phone and in writing
- Self-motivated and organized
- Reliable home internet connection
- Coachable and eager to learn
- Customer service, sales, or call center experience is a plus but not required
- Comfortable with commission-based work
- Strong communication skills and genuine interest in travel
- Reliable internet access and a home workspace
Benefits:
- Full training provided
- Ongoing mentorship
- Paid training
- Hands-on mentorship from day one
- Flexible schedule
- Uncapped income potential based on performance
- Supportive, close-knit team culture
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