Customer Service Representative, Bilingual – Spanish Required
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Job Description
Remote bilingual Spanish Member Experience Advocate for GTE Financial credit union. Handling member calls, banking inquiries, virtual teller sessions, and product referrals.
Responsibilities:
- Manage inbound calls and/or virtual teller sessions
- Resolve fundamental member inquiries about checking and savings accounts, transaction research, and balances
- Refer quality loan referrals based on member needs
- Gather information, analyze facts, and educate members on appropriate products and services
- Deliver one-point resolution and a positive member experience
- Present information effectively in one-on-one and small-group situations
- Learn and access products through virtual banking technology
- Follow Member Care and credit union procedures and policies
- Complete training and learn additional tasks
- Achieve individual, team, and organizational goals
- Communicate consistently with the leadership team
- Participate in team, organizational, and community initiatives
- Complete required training and maintain compliance knowledge
Requirements:
- High school diploma or equivalent from an accredited institution
- Some college preferred
- Minimum 1–3 years' experience or combination of education and experience
- Previous customer service, banking, and/or call center experience required
- Bilingual Spanish required
- Working knowledge of Word, Excel, and Explorer
- 10-key skills
- Functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets Control, Anti-Money Laundering requirements, Right to Financial Privacy Act, and Bank Bribery Act
- Ability to provide and meet all technical requirements before the first day of training
- Quiet workplace for remote work
- Power and high-speed internet over 100MB minimum
- Video capability, with 1.5 Mbps up and down recommended
Benefits:
- Full-time employment
- Remote work arrangement
- Training and development opportunities to advance to Member Experience Advocate II
- High-speed internet and power requirements supported as part of remote-work setup
- Video capability for remote work
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