Customer Support Specialist, English & Spanish Speaking
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Specialist assisting English- and Spanish-speaking users for Torrero’s global iGaming platform. Resolving live-chat issues, reporting malfunctions, and sharing customer feedback with cross-functional teams.
Responsibilities:
- Answer incoming requests from customers via live chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Follow up with customers to ensure basic technical and product-related issues are resolved
- Gather customer feedback and share it with Product, Sales, and Marketing teams
- Participate in an international, fast-paced startup environment
Requirements:
- Proficient in English and Spanish languages
- Work experience in support
- Excellent communication skills
- Strong teamwork skills
- Excellent PC skills
- High attention to detail
- Multi-tasking abilities
- Flexible to work in different shift schedules (day, evening, and night) and on weekends
- Ability to quickly and efficiently solve tasks
- Independence, responsibility, and initiative
- Flexible and systematic approach to solving complex problems
- Experience in sports betting/gambling industry is a plus
Benefits:
- Competitive compensation
- 28 paid days off per year
- Seniority leave
- Real career opportunities and professional growth
- Fully remote job
- The great team across the world
Similar Jobs
Customer Support, French Speaker
French-speaking customer support for a global payments leader, handling card and payment queries remotely from Greece. Managing phone, chat, email, CRM, and later social media cases.
N1 Customer Service and Support Assistant, Telecom
Assistente remoto de suporte N1 para clientes premium e corporativos da Brasil Tecpar. Diagnóstico de conectividade, encaminhamento de chamados e cumprimento de SLAs.
Bilingual Customer Service Agent
Agent service clientèle à distance pour Loto-Québec, soutenant les joueurs par téléphone et clavardage. Assistance aux comptes, transactions, produits et jeu responsable.
Product Support Specialist
Product Support Specialist triaging customer tickets and troubleshooting Foundation Source’s philanthropic SaaS platforms. Guiding clients through workflows while documenting issues and escalating complex technical problems.
Customer Service Representative
Remote customer service representative supporting UnityBPO’s healthcare clients and patients. Guiding users through portals, scheduling, account access, and non-clinical technical issues.
Customer Service Advisor
Customer Support Agent supporting German restaurant partners by phone, email, and chat. Resolving order, menu, payment, and website issues for OrderYOYO’s online ordering platform.
Customer Care Specialist
Customer Care Specialist resolving German, Spanish, and English customer issues for Trimble's Transporeon logistics technology platform. Managing support cases and customer improvement initiatives remotely from Germany.
Atención al Cliente - Descuentos Corporativos, Capacitaciones Cortas
Asesor telefónico remoto atendiendo consultas de clientes de Claro Prepago. MDY Customer Experience, empresa transnacional de BPO, ofrece capacitación pagada y bonos.
Customer Support
Remote customer service representative handling inbound and outbound client calls for Superior Virtual Solutions. Providing accurate service and entering customer information into internal systems.
Customer Service Professional – Multiple Client Programs
Remote customer service contractor supporting nationally recognized companies through Superior Virtual Solutions. Handling calls, transactions, reservations, and service requests from a professional home office.
Support Specialist – Nonprofit Fundraising Campaigns
Remote donation processor handling inbound donor calls for established nonprofit fundraising campaigns. Processing donations and pledges while following scripts, procedures, and compliance standards.
Sales Support Specialist
Sales Support Specialist supporting quotes, renewals, procurement, and customer records. Helping New Era Technology deliver end-to-end technology solutions through efficient sales operations.
Sales Support Specialist
Sales Support Specialist supporting quotes, renewals, orders, and procurement for New Era Technology. Maintaining ConnectWise records and coordinating customers, suppliers, licenses, and stock.
Field Applications Scientist – Customer Support
Field Applications Scientist supporting customer training, troubleshooting, and workflow adoption for ONI’s Nanoimager cellular research technology. Ensuring scientific success and contributing to renewals and expansion.
Customer Experience – Operations Coordinator
Remote coordinator managing customer support, court reservations, memberships, and engagement. Coordinating supplies, cleaning, bookings, and facility operations for a US-based badminton and pickleball club.
Customer Care Operations Lead
Customer Care Operations Lead running support operations for Genki’s global travel health insurance startup. Leading teams, quality, escalations, metrics, knowledge, and process improvement.
Dutch-Speaking Customer Support Specialist
Dutch-speaking Customer Support Specialist supporting users of a global online payment platform. Handling payment inquiries, collections, vulnerable-customer assistance, and account administration remotely from Portugal.
Atención al cliente
Agente de atención al cliente remoto para Konecta, conectando empresas con sus clientes. Trabajo desde casa con sueldo fijo, comisiones y planilla completa.
Atención al Cliente, Lima y Provincia
Asesor de atención al cliente remoto para Claro, contactando clientes que desean cambiar de operador. Ofreciendo alternativas de retención y atendiendo en horarios rotativos.
Customer Service Agent, Danish Speaker
Part-time Danish-speaking customer service agent supporting Newstel’s multilingual BPO customers remotely in Portugal. Handling email, chat, and phone enquiries while meeting service and quality KPIs.