Customer Service Representative
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Job Description
Remote customer service representative supporting Power Finance Texas customers with loans, payments, and account inquiries. Resolving issues and maintaining accurate records through phone, email, and digital channels.
Responsibilities:
- Provide timely and professional support to customers via phone, email, and digital communication channels
- Assist with loan applications, account inquiries, payment processing, and general service requests
- Communicate loan terms, repayment options, and company policies clearly and accurately
- Resolve customer concerns efficiently, escalating complex matters as appropriate
- Maintain detailed and accurate records of all customer interactions within internal systems
- Adhere to company policies, procedures, and applicable regulatory requirements
- Contribute to customer retention and satisfaction through consistent, high-quality service
Requirements:
- High school diploma or equivalent required
- Minimum of 1–2 years of customer service experience, preferably in a financial services or call center environment
- Strong verbal and written communication skills
- Demonstrated ability to manage multiple priorities in a remote, structured work environment
- Proficiency with computer systems, including CRM platforms and Microsoft Office applications
- High level of professionalism, integrity, and attention to detail
- Experience in consumer lending, banking, or financial services preferred
- Bilingual proficiency (English/Spanish) preferred
- Familiarity with customer support technologies and ticketing systems preferred
- Reliable internet connection and dedicated workspace
- Adherence to scheduled shifts
Benefits:
- Monthly bonus opportunities based on productivity and quality metrics
- Comprehensive medical, dental, and vision coverage
- Paid time off, including vacation, sick leave, and company holidays
- Remote work flexibility within a structured environment
- Paid training and ongoing professional development
- Opportunities for internal advancement
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