Customer Service Representative – CSO, Phones
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Job Description
Customer Service Representative providing support for The Home Depot customers via phone inquiries. Responsible for creating effortless customer experiences and addressing questions about products and orders.
Responsibilities:
- Provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.
- Directly responsible for creating an effortless customer experience by answering questions about products, orders, and services.
- Interacts with multiple customers over the phone daily and performs sales and product/order inquiry transactions.
- Field questions about services or store experiences and answer general product inquiries to callers.
- Expected to find ways to satisfy customer needs and simplify the customer experience.
Requirements:
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- 3 or more years of customer service or retail sales experience is preferred.
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
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