Tier 2 Customer Support – Luxury Jewelry, Phones & Email
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Job Description
Customer Support Representative delivering exceptional support for a luxury jewelry brand. Handling customer interactions via phone and email with professionalism and empathy.
Responsibilities:
- Deliver exceptional customer support through inbound phone calls and support tickets
- Provide personalized solutions and resolve customer inquiries with professionalism and empathy
- Create a seamless experience that reflects the standards of a luxury brand
- Investigate customer concerns and document interactions thoroughly
- Collaborate with internal teams to ensure timely and accurate resolutions
Requirements:
- Experience using Gorgias or a similar customer support platform
- Comfortable delivering white-glove customer support to high-end customers via phone and email
- Active listener who can gather the right information and confidently guide customers
- Excellent written communication skills, including grammar, spelling, and professional etiquette
- Approachable, empathetic, and able to build rapport
- Tech-savvy, organized, and able to navigate multiple systems efficiently
- Comfortable documenting customer interactions thoroughly and providing detailed notes
- Resourceful and confident in finding answers using available documentation
- Strong attention to detail and an interest in fashion, luxury retail, or fine jewelry
Benefits:
- Self-schedule 10 hours per week
- Work remotely
- Pick your projects
- Opportunity to work with great people on cool projects for amazing brands
- Equal Opportunity Employer
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