Customer Service Representative II
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Representative resolving property insurance requests. Engaging with clients and carriers while maintaining documentation in a fully remote environment.
Responsibilities:
- Resolve customer insurance requests via Salesforce cases, phone calls, and internal workflows
- Service property policies (coverage changes, renewals, endorsements, billing questions, etc.)
- Deliver high-quality customer experiences — especially in complex or time-sensitive situations
- Partner directly with carrier partners and referral sources to advocate for clients
- Maintain strong documentation and data accuracy within Salesforce
- Identify inefficiencies and suggest process improvements
- Operate with accountability and autonomy in a fully remote environment
Requirements:
- 4+ years working in the insurance industry (homeowners/property experience strongly preferred)
- 2+ years in a customer-facing service role
- Active Property & Casualty insurance license (required before starting — non-negotiable)
- Experience servicing HO3, DP3, or landlord policies
- Experience working in an MGA, agency, or carrier environment
- Strong understanding of endorsements and coverage structure
- Spanish fluency (preferred but not required)
Benefits:
- Comprehensive health, dental, vision and life insurance
- Flexible paid time off including 12 week Paid Parental Leave
- Retirement savings plan with company match
- Equity participation opportunities
- Monthly stipends to support a healthy lifestyle and learning and development opportunities
Similar Jobs
Senior Customer Service Manager
Senior Customer Service Manager ensuring timely resolution of customer concerns in the power generation industry. Leading operational strategy and providing ongoing technical support.
Tier 2 Customer Support – Luxury Jewelry, Phones & Email
Customer Support Representative delivering exceptional support for a luxury jewelry brand. Handling customer interactions via phone and email with professionalism and empathy.
Customer Experience Associate I
Customer Experience Associate engaging with customers through various channels to resolve inquiries and maintain service standards. Collaborating with teams to ensure customer satisfaction and meet performance metrics.
Customer Service Representative – Bilingual English/Spanish
Customer Service Representative delivering high-quality service across various channels for NSC. Handling customer inquiries and technical support while ensuring accuracy and professionalism.
Técnico/a Microsoft Dynamics 365 Customer Service
Técnico/a Microsoft Dynamics 365 Customer Service managing and maintaining virtual work environments. Requires experience with Microsoft Dynamics and related technologies.
Senior Product Manager, Customer Experience
Senior Product Manager for AI-native customer platform in utilities. Leading end-to-end customer experience initiatives and working closely with cross-functional teams to enhance service.
Support Specialist
Tru-D Support Specialist providing technical support and implementation services for Tru-D customers. Building relationships and driving infection prevention success in healthcare settings with significant travel requirement.
Product Support Specialist
Product Support Specialist at Ylopo provides technical assistance to clients and resolves support cases. Collaborates with global teams to maintain customer satisfaction.
P & C Licensed Insurance Customer Service Representative II
Insurance Customer Service Representative responsible for resolving customer requests via Salesforce. Servicing property policies and delivering high-quality customer experiences in a remote environment.
Experto en servicio al cliente, salud
Atención telefónica a pacientes en el sector salud desde casa. Gestión de quejas y orientación en procesos.
Experto en servicio al cliente financiero
Experto en servicio al cliente financiero brindando atención desde casa a clientes en Medellín. Gestionando peticiones, quejas y orientaciones sobre productos financieros.
Customer Support Specialist
Customer Success Specialist providing first level support for ClubReady's health and fitness software products via phone, chat and tickets. Ensuring customer satisfaction and resolution of inquiries.
Asesor de Atención al Cliente y Ventas, 6 horas, Turno Mañana y Tarde
Asesor de Atención al cliente y Ventas en Partner Service, empresa líder en Telecomunicaciones. Trabajando 6 horas desde casa con horarios flexibles.
Customer Service Representative – Alerts/Panics
Join Labcorp as a remote Customer Service Representative, liaising between Labcorp, customers, and patients. Responsible for resolving inquiries and maintaining high customer service standards.
Customer Services Representative
Customer Service Representative connecting clients and patients with Labcorp's diagnostic and healthcare services. Supporting operations and ensuring exceptional customer satisfaction in a call center environment.
Customer Service Representative
Remote Customer Service Representative for Labcorp, acting as liaison for customers and patients. Resolving inquiries, maintaining records, and ensuring customer satisfaction in a healthcare setting.
Customer Care Specialist
Customer Care Specialist providing real-time support and troubleshooting for Nordstrom customers from home. Requires experience in customer service and excellent communication skills.
Senior Customer Experience Operations Analyst
Senior Customer Experience Operations Analyst at Darktrace developing and owning CX Metrics dashboards. Collaborating across CCO functions to clean and consolidate data from multiple systems.
Customer Service Representative
Customer Service Representative working remotely in Virginia for TTEC, providing customer support and resolving complex issues. Contributing to customer experience and team success.
Healthcare Customer Service Representative
Healthcare Customer Service Representative resolving consumer healthcare inquiries via phone. Engaging with customers and providing clear information in a supportive remote work environment.