Senior Customer Service Manager
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Job Description
Senior Customer Service Manager ensuring timely resolution of customer concerns in the power generation industry. Leading operational strategy and providing ongoing technical support.
Responsibilities:
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services
- Establish and maintain contact to provide on-going technical and business support to assigned customers
- Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
- Make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
- Lead functional teams or projects with minimal resource requirements, risk, and/or complexity
- Communicate difficult concepts and influence others' options on particular topics
Requirements:
- Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)
- Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.
Benefits:
- Medical, dental, vision, and prescription drug coverage
- Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- Retirement benefits including the GE Vernova Retirement Savings Plan and a 401(k) savings opportunity with company matching contributions
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability benefits
- Life insurance
- 12 paid holidays
- Permissive time off
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