Customer Service Representative, Flex Benefits
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Job Description
Customer Service Representative supporting participants in Flex Benefit plans for a healthcare administrator. Delivering exceptional service and maintaining compliance with HIPAA guidelines.
Responsibilities:
- Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries
- Respond to inbound calls and emails with professionalism, empathy, and clarity
- Document all customer interactions accurately in the call tracking system
- Navigate and utilize multiple systems and tools to assist customers
- Translate internal processes into clear, understandable information
- Maintain confidentiality in accordance with HIPAA standards
- Contribute to a positive, team-oriented environment
Requirements:
- High school diploma or equivalent required
- 1–2 years of experience in a medical, health insurance, or call center setting required
- Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred
- Familiarity with Alegeus (Wealthcare) and CSIpack a plus (training provided)
- Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced, remote environment
Benefits:
- Comprehensive medical, dental, vision, and life insurance coverage
- 401(k) retirement plan with employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
- Paid time off (PTO) and disability leave
- Employee Assistance Program (EAP)
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