Technical Product Support Specialist
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Job Description
Technical Product Support Specialist at Flowhub solving technical puzzles and supporting customers in a remote environment. Engaging with hardware, software, and the Flowhub suite to provide solutions.
Responsibilities:
- Troubleshoot technical issues across Flowhub Maui, Flowhub Pay, and hardware integrations (printers, scanners, POS terminals, drivers, networks)
- Support customers across macOS, Windows, and iOS setups, ensuring their full environment runs smoothly
- Jump into problems head-on via chat, phone, video, and screen-share — choosing the fastest, most effective path to resolution
- Translate technical issues into simple, clear explanations customers can understand
- Write clear, practical documentation and continuously improve our knowledge base to make future resolutions faster
- Collaborate with Product and Engineering to surface patterns, share insights, and drive improvements across the platform
Requirements:
- 2.5+ years in dispensary operations, technical support, IT support, or similar hands-on troubleshooting role
- Experience working across hardware and software environments (POS systems, peripherals, operating systems)
- Comfort supporting macOS, Windows, and iOS environments
- Strong problem-solving skills and ability to diagnose issues across systems, not just one tool
- Clear communication skills — you can explain technical concepts in simple, human terms
- You are curious, resourceful, and enjoy figuring things out without a script
- Ability to stay calm and focused in high-impact, time-sensitive situations
Benefits:
- Competitive benefits package including medical, dental, vision, life & disability insurance
- 401(k)
- Paid holidays
- Unlimited PTO
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