Customer Support Specialist I
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Job Description
Customer Support Specialist providing support via chat, email, and phone. Troubleshooting technical issues and maintaining customer satisfaction for SQUIRE's business management tools.
Responsibilities:
- Respond promptly to customer inquiries through chat, email, and phone.
- Troubleshoot and resolve common technical and account-related issues.
- Escalate complex cases to Tier II or other departments as needed.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Develop a strong understanding of SQUIRE’s products and services to provide effective support.
- Deliver excellent service by ensuring a positive and professional customer experience.
- Identify recurring issues and share feedback with the team to improve processes.
- Contribute to maintaining and updating internal knowledge base articles.
Requirements:
- 1+ years of technical support experience.
- Prior experience and understanding of Android, Apple, Mac, PC technology and operating systems.
- An outside-the-box thinker and problem solver, able to diagnose problems even when there isn’t a manual.
- Ability to work 40 hour work-week.
- Excellent oral and written communication skills.
- Understanding of Payment Processing and Payment devices.
- Flexibility to work weekends/evenings.
Benefits:
- Base Salary ($52,000)
- New hire stock grant
- 100% employer paid medical, dental, and vision insurance for you and your dependents
- 401K plan with company contribution
- Generous PTO and Parental Leave policies
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