Senior Specialist, Customer Care Accounts
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Sr. Specialist in Customer Care Accounts identifying growth opportunities and providing customer support for healthcare solutions. Engaging with health plans and providers to strengthen relationships.
Responsibilities:
- Serve as the primary point of contact for assigned mid-market account customers, delivering responsive, personalized support.
- Build trusted relationships through consistent engagement and deep understanding of customer workflows, business needs, and use cases.
- Resolve client inquiries and issues efficiently while maintaining high customer satisfaction and retention.
- Proactively identify expansion, upsell, and cross-sell opportunities during customer interactions.
- Recognize product adoption gaps, growth signals, and readiness indicators within the mid-market account portfolio.
- Partner closely with Sales teams to transition qualified opportunities and support deal progression.
- Document insights, and customer intelligence accurately in CRM system.
- Educate customers on CAQH solutions, features, and enhancements to drive increased utilization.
- Conduct training sessions tailored to customer needs.
- Reinforce the value proposition of CAQH products by connecting customer challenges to available solutions.
Requirements:
- 2-4 years of experience in customer service, account support, or technical client-facing roles
- Experience supporting sales or revenue-generating activities preferred
- Bachelor's degree required (business, healthcare administration, or technology preferred) or appropriate combination of education and relevant experience
- Experience learning and effectively using CRM systems, customer support platforms, and Microsoft Office tools
- Growing knowledge of the healthcare industry, with a strong interest in deepening domain expertise.
Benefits:
- medical, dental, and vision coverage
- a 401(k) with company contributions and matching
- paid parental leave
- tuition assistance
- generous paid time off
Similar Jobs
Technical Product Support Specialist
Technical Product Support Specialist at Flowhub solving technical puzzles and supporting customers in a remote environment. Engaging with hardware, software, and the Flowhub suite to provide solutions.
Customer Service Executive
Customer Service Executive providing efficient support to Justo partners and clients in a remote role. Responsible for ensuring exceptional service delivery and maintaining relationships across various company areas.
Customer Service Executive
Customer Service Executive supporting partners and end customers in e-commerce for a Chilean tech startup. Delivering timely responses and maintaining exceptional partner experience with KPI support.
Customer Support Representative
Customer Support Representative providing email delivery platform assistance at Mailtrap.io. Ensuring user satisfaction through timely support and proactive customer engagement.
User Support Representative
User Support Representative assisting users on Endossed's payment platform through chat and email. Collaboration with the tech team for problem resolution and supporting user success.
Customer Service Associate
Customer Service Associate providing support for claims at Farmers. Responding to inbound inquiries and guiding customers through the claims process.
Customer Support Agent
Customer Support Agent at Keiki providing quality user support for educational products. Role includes handling user inquiries and assisting with product functionality.
Educational Support Specialist, Student Success Coordinator
Coordinate instructors and track student progress to support Tutor Me Education. Provide virtual academic services and manage tutoring sessions.
Educational Support Specialist – Tutor Care Specialist
Educational Support Specialist providing virtual tutoring and academic support at Tutor Me Education. Coordinating instructors and tracking student progress in a fully remote environment.
Educational Support Specialist – Payroll Onboarding Specialist
Payroll Specialist responsible for bi-weekly payroll processing and compliance with payroll laws for Tutor Me Education. Must have strong expertise in ADP and payroll processing in the U.S. and California.
Educational Support Specialist – Academic Success Coordinator
Educational Support Specialist at Tutor Me Education, providing academic services and coordinating instructors for student success in a fully virtual environment.
Customer Support Representative
Customer Support Representative providing support for customers at Praos Smart Security. Managing customer inquiries, orders, and CRM systems while ensuring high-quality customer service.
Freelance Customer Service Officer
Customer Service Officer supporting Singapore customers through email, live chat, and phone calls. Ensuring excellent customer satisfaction and product support while working remotely.
Customer Service Representative
Customer Service Representative supporting sales and providing service to customers at Border States. Resolving technical inquiries, maintaining reports, and collaborating with sales and marketing teams.
Clinical Support Specialist
Clinical Support Specialist at Vheda Health influencing care for underserved populations. Contacting individuals regarding health needs and ensuring adherence to care plans in a fully remote role.
VP of Operations – Customer Experience
VP of Operations leading Customer Success, Ops, and Back Office in a PE-backed training platform. Responsible for operational scaling and standardization across teams and vendors.
Senior Assistant, Customer Support
Customer Support Assistant enhancing healthcare services through client interactions. Solving client problems, collaborating with teams, and ensuring service delivery commitments are met.
Customer Service Representative – Provider Command Center (PCC)
Customer Service Rep for Provider Command Center at Cigna Group, handling appointment scheduling and provider assistance tasks. Focus on patient care and timely consultation responses.
Technical Customer Support Specialist – SaaS
Technical Support Specialist for rapidly scaling SaaS company in elective medicine field. Responsible for cross-functional technical investigation and support coordination.
Seasonal Customer Support Agent
Seasonal Customer Support Agent at ParentSquare addressing customer inquiries via email, chat, and phone. Efficiently resolving issues during high-volume back-to-school period with potential for full-time transition.