Customer Service Representative III
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Job Description
Customer Service Representative handling transportation inquiries for members. Ensuring a positive customer experience while coordinating transportation services through remote work.
Responsibilities:
- Assists customers with transportation questions and concerns
- Schedules, modifies, and cancels reservations as requested
- Obtains and documents details of customer complaints and concerns
- Ensures all relevant customer information is accurately documented
- Attends all required meetings and adheres to company policies and procedures
- Maintains acceptable attendance and punctuality standards
- Ensures accurate trip data entry and documentation
- Maintains a polite and courteous demeanor at all times
- Demonstrates a strong commitment to producing high-quality work
- Refers unresolved customer issues to the appropriate department for further investigation and resolution
- Promotes a positive and collaborative working environment
- Participates in additional projects and duties as assigned
Requirements:
- High School Diploma required
- Two (2) plus years of contact center or customer service experience with heavy phone volume and data entry preferred
- Excellent customer service and interpersonal skills, with the ability to work independently and as part of a team
- Ability to quickly learn new technologies and processes
- Ability to understand and follow complex instructions
- Ability to accurately type at least 35 words per minute.
Benefits:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
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