Customer Service Representative – Print Production
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Job Description
Minted, a marketplace for independent artists, seeks a remote Print Quality Resolution Assistant. Resolving customer print issues, troubleshooting design files, and processing replacement orders during the 2026 holiday season.
Responsibilities:
- Respond to customer calls, emails, and chats according to policies and procedures
- Resolve customer concerns with accurate, empathetic information
- Act as the primary expert for live contacts, specializing in phone support
- Guide customers through the order replacement process and create replacement orders in real time
- Identify root causes and provide immediate solutions
- Review incoming requests to distinguish internal errors from customer-driven changes
- Vet and document cases accurately at intake
- Navigate Adobe Illustrator and Photoshop files to diagnose print issues
- Proofread and edit design files as needed
- Work cross-functionally to transition customers from general support to the Print Quality queue
- Record detailed technical data in Salesforce to track trends and recurring print/design issues
- Prepare replacement order requests for Processing Team fulfillment
- Collaborate with the Print Quality team on best practices and consistency
- Support general customer service tasks during peak seasonal periods
Requirements:
- Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI
- Excellent written and verbal communication skills
- Ability to adjust tone for live interactions
- Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro
- Lightroom proficiency is a plus
- Ability to think critically and solve complex print and design problems on the fly
- Experience with Salesforce Lightning and Google Suite
- Ability to work effectively in a remote, team-oriented environment
- Ability to engage effectively with coworkers and accept feedback
- Ability to work a schedule including at least one weekend day
- Ability to prioritize multiple tasks in a fast-paced, high-volume environment
- Ability to remain calm and focused while troubleshooting errors during live customer interactions
- Receptiveness to change and evolving priorities as seasonal volume shifts
Benefits:
- Seasonal role starting in September through December 2026
- Remote work arrangement
- Opportunity to support a global marketplace connecting independent artists with consumers
- Human review in AI-supported hiring and employment processes
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