Customer Service, Trilingual French
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Job Description
Customer Service Agent responsible for managing customer support in Spanish, English, and French. Efficient interactions through chat and phone in a remote role.
Responsibilities:
- Gestionar chats y llamadas telefónicas de manera eficiente y profesional
- Brindar asistencia y resolver consultas de los clientes en relación con sus compras y productos.
- Asegurar una experiencia positiva para el cliente en todas las interacciones.
- Mantener registros precisos de las conversaciones y el seguimiento adecuado de los casos.
- Atender llamadas telefónicas en español, inglés y Francés, principalmente sobre el estado de los productos, problemas con la cuenta, acceso al sistema y proceso de compra.
- Proporcionar soluciones fáciles, como reembolsos y reenvíos, para la mayoría de los problemas.
Requirements:
- Nivel de inglés y Francés B2+.
- Al menos 1 año de experiencia en atención al cliente (BPO).
- Habilidades excepcionales de comunicación y atención al cliente.
- Capacidad para trabajar en horarios flexibles y adaptarse a diferentes situaciones de manera eficiente.
Benefits:
- Transporte proporcionado a partir de las 9:00 pm
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