Customer Service Agent II
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Job Description
Customer Service Agent responding to service requests from patients and providers at Sutter Health. Collaborating for continuous improvement in customer service and satisfaction.
Responsibilities:
- Receives incoming inquiries and service requests from patients, employees, providers, vendors and others
- Responds to inquiries with accurate and timely information utilizing customer service and quality standards
- Works as part of a team to support service delivery teams
- Establishes and maintains collaborative relationships with customers to enhance service and satisfaction
- Helps foster an environment of continuous improvement in business processes and services
- Adheres to local/state/federal regulations to ensure privacy and safety of information
Requirements:
- HS Diploma or General Education Diploma (GED)
- 1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center or related customer service experience
- 1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs
- Knowledge of processes in Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
- Written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences
- Time management and organizational skills
- Ability to work with and maintain confidential information
- Ability to identify, evaluate and resolve standard problems
Benefits:
- Comprehensive benefits package
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