Customer Solutions Engineer II
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Job Description
Customer Solutions Engineer supporting dbt customers through technical issues for Fivetran’s automated data movement platform. Improving documentation and resolving issues across tickets, email, and video.
Responsibilities:
- Support customers through tickets, email, and video, handling simple queries through complex technical issues
- Build technical expertise across all facets of the dbt platform
- Own customer issues from initial troubleshooting through resolution
- Enhance technically accurate and accessible documentation
- Pursue professional development and broaden expertise across dbt Core and the dbt platform
- Collaborate with peers, engineering, and stakeholders across time zones to deliver high-quality support
- Use conversational AI tools to research, author, and review support responses and internal documentation
Requirements:
- Expertise in coding languages, SQL, APIs, and understanding network requests
- Exceptional written and verbal communication skills
- Strong technical foundation, especially in a SaaS support environment
- Prior experience in technical and client-facing roles such as engineering support or customer success
- Experience creating documentation or technical how-to guides using text, images, and video
- Ability to use conversational AI systems such as Claude, ChatGPT, and internal chatbots for support and enablement content
- Hands-on experience with YAML or JSON structures (bonus)
- Proficiency with Datadog or LogicMonitor (bonus)
- Understanding of ETL processes, data warehousing, and modern data stack concepts (bonus)
- Practical experience with dbt (bonus)
Benefits:
- 100% employer-paid medical insurance
- Generous paid-time-off policy (PTO)
- Paid sick time
- Inclusive parental leave policy
- Holidays, including a year end Global Week of Rest
- Volunteer days off
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours
- Free food
- Fun team-building activities
- Monthly cell phone stipend
- Mental health support platform with therapy, coaching, and self-guided mindfulness exercises for covered employees and dependents
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