Senior Solutions Consultant – Life Sciences
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Job Description
Senior Solutions Consultant implementing Talkdesk’s AI-powered CXA and CCaaS solutions for healthcare and life sciences customers. Designing Epic, Salesforce, and Veeva integrations.
Responsibilities:
- Lead strategic implementations of CXA and CCaaS solutions for new and existing customers
- Serve as the primary technical resource for clients during projects
- Design, develop, deploy, and troubleshoot integrations with Life Sciences CRM/EHR/EMR systems, especially Salesforce Life Sciences Cloud, Veeva Vault, or Epic
- Develop and troubleshoot complex workflows and data exchange processes such as HL7 and FHIR
- Ensure integrations are secure, reliable, and aligned with industry and regulatory standards
- Act as an internal SME for Epic, EHRs, and life sciences CRM solutions
- Develop reusable assets, best-practice documentation, and knowledge-base content
- Mentor and train Professional Services and cross-functional teams
- Support internal teams, external partners, and customers during Talkdesk CXA and CCaaS implementations
- Collaborate with Product and Support teams to address feature requests and resolve issues
- Develop CXA templates, playbooks, and best practices
- Advise stakeholders and executives on CXA strategy and success
Requirements:
- Bachelor's degree in a technical field or significant professional experience in a technical role
- 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
- 3+ years of hands-on Epic integration experience within healthcare systems OR life sciences industry CRM solutions such as Veeva Vault or Salesforce Health/Life Sciences Cloud (required)
- Experience working with healthcare or life sciences customers
- Knowledge of healthcare and life sciences compliance frameworks (e.g., HIPAA, HITECH, CFR Part 11, CMS guidelines)
- Experience with JavaScript, MUMPS (M), Python, and SQL
- Strong understanding of AI-driven automation use cases
- Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts
- Fluency in written and spoken English
- Experience with EHR systems such as Cerner, Allscripts, eClinicalWorks, or Athenahealth is a plus
- Fluency in Portuguese, Spanish, French, or German is a nice-to-have
- Basic knowledge of conversational agents, chatbots, or virtual assistants is a nice-to-have
- Familiarity with CRM systems and/or Contact Center Solutions is a nice-to-have
- Familiarity with GxP systems validation is a nice-to-have
- Experience with diagram flowchart software is a nice-to-have
Benefits:
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off program for exempt employees
- Accrual-based paid time off program for non-exempt employees
- 14 paid holidays each year
- Uncapped paid time off for exempt employees and accrual-based sick leave for non-exempt employees
- Potential eligibility for long term incentives in the form of equity
- Potential eligibility for short term incentives of either bonus or commission
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