Customer Strategy Manager
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Job Description
Customer Strategy Manager owning key mid-market accounts and enhancing strategies. Working with clients to drive growth through data insights and partnership at Quartile's e-commerce optimization platform.
Responsibilities:
- Maintain direct ownership of 10+ key mid-market accounts
- Manage client expectations and leading regular (weekly or bi-weekly) meetings with the client
- Analyze key metrics of online marketing campaigns and present key findings and insights to clients
- Oversee client performance, collaborating with data analysts to make optimizations to paid marketing campaigns
- Prepare client reporting and quarterly business reviews to align Quartile value and client expectations
- Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail
- Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams
- Be a Quartile product expert by attending product training and roadmap sessions
- Evaluate opportunities to grow Quartile’s partnership with their customers
Requirements:
- 3+ years of experience working with small to medium sized businesses in a client facing role
- A proven track record of using data to drive strategic decision making; analytical in nature
- Above average skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms
- Talented presenter with ability to captivate an audience and leverage data to tell a story
- Capable of solving problems - maintaining a positive outlook when tackling challenges and coming up with solutions
- Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results
- English proficiency required—must be able to speak and write in the language fluently
Benefits:
- Flexible work arrangements
- Professional development
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