Customer Success Analyst – Junior
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Job Description
Junior Customer Success Analyst ensuring retention and positive experience for doctors in mentorship programs. Working in a fully remote environment within a structured culture and value system.
Responsibilities:
- Conduct onboarding and provide post-sale welcome and support
- Manage a portfolio of physicians throughout the mentorship program
- Monitor class participation and engagement with deliverables
- Identify attrition risks and take preventive measures
- Maintain active contact with students showing low participation
- Update and organize information in the CRM (Monde) and spreadsheets
- Ensure compliance with internal Customer Success processes
- Attend classes and webinars (including evenings, when necessary)
- Conduct one-on-one follow-up meetings
- Ensure a consistent experience aligned with the company culture
Requirements:
- Previous experience in Customer Success, customer service, or post-sales support
- Proficient in Microsoft Office
- Experience with CRM systems
- Strong organizational skills and discipline for account/portfolio management
- Good verbal and written communication skills
- Availability for meetings with camera on
- Availability to attend evening classes (Mondays and Thursdays)
- Experience with premium or high-ticket clients (advantage)
- Background in mentorship, education, or info-products (advantage)
- Experience in retention and managing recurring clients (advantage)
- Consultative approach/profile (advantage)
Benefits:
- Fixed salary
- 100% remote position
- Flexible schedule within business hours
- Participation in internal mentorships and classes
- Direct contact with physicians and a high-level professional audience
- Work environment with a structured culture and defined values
- Exposure to organized Customer Success processes
- Opportunity for development in retention and customer experience
- Opportunity for growth as the area expands
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