Customer Success Analyst – Mid (Spanish)
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Job Description
Manage LATAM customer success for SaaS solutions. Support client engagement and retention while utilizing data-driven strategies.
Responsibilities:
- Manage a LATAM customer portfolio, ensuring coverage, health and retention (Smart Touch);
- Monitor engagement and customer health indicators, interpret data and drive action plans;
- Conduct follow-up meetings, operational trainings and enablement sessions with clients (in Spanish);
- Support expansion opportunities (upsell/cross-sell) in partnership with the sales team;
- Update the CRM with relationship details, interactions and action plans;
- Digital mindset, curious about new technologies and interested in understanding how Artificial Intelligence can transform processes, experiences and results.
Requirements:
- Fluent Spanish;
- Solid experience in Customer Success in ongoing (post-sale) operations;
- Experience in SaaS companies, working with CS metrics;
- Experience managing portfolios with multiple MRRs and varying levels of touch;
- Skilled in data analysis and engagement metrics (Power BI or similar tools);
- Knowledge of or interest in Artificial Intelligence technologies: tools, applications and concepts.
- Advantage: Advanced or fluent English.
Benefits:
- Meal allowance / meal voucher;
- Health and dental insurance;
- Home office allowance;
- Profit sharing (PLR);
- Setup kit voucher;
- Life insurance;
- Birthday day off;
- GoGood | Nav;
- Health and wellness promotion program;
- Partnerships and discounts.
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