Customer Success Analyst (Public Procurement)
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Job Description
Customer Success Analyst managing client relationships and enhancing engagement in public bids for Effecti. Responsibilities include nurturing client bonds and growing business opportunities.
Responsibilities:
- Build friendly and professional relationships with clients;
- Align expectations with clients in your portfolio, identify opportunities and present results (QBR);
- Identify and create business and expansion opportunities;
- Be responsible for client strategy and support, seeking to achieve a high NPS (and handle related follow-ups). Therefore, it is important to ensure excellent service and continuously improve your knowledge during interactions, maximizing value for clients;
- Develop a strategic approach to engage the client portfolio under your responsibility;
- Build a solid relationship with each client and work to maintain the health and stability of those contracts, opening possibilities for expansion;
- Monitor, address, and reverse churn;
- Foster client loyalty through a friendly and productive relationship;
Requirements:
- Bachelor's degree completed or in progress in Business Administration, Law, Public Management, or related fields;
- Good logical reasoning and aptitude for data/information analysis;
- Strong organizational skills to ensure quality in deliverables;
- Experience in customer service within the Customer Success area;
- Professional demeanor to build credibility with diverse client profiles;
- Resilience to handle pressure, client resistance, and multiple demands;
- Good communication skills to be clear and assertive;
- Experience and solid knowledge of public tenders/procurement;
Benefits:
- Meal allowance: R$ 770.00 on a Flash card;
- Home office allowance: R$ 230.00 on a Flash card;
- Health insurance: Company pays 100% of the monthly premium;
- Dental plan: Company pays 100% of the monthly premium;
- Emotional/mental health plan;
- Pharmacy discounts;
- Life insurance;
- OpenEnglish partnership;
- Coworking access in the Woba network (Brazil, Argentina, Mexico, Portugal);
- Birthday day off;
- Gamer chair;
- Career development plan;
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