Customer Support and Experience Analyst – Architecture and Engineering
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Job Description
Analista de Atendimento & Experiência do Cliente na Vobi, atuando remotamente. A Vobi revoluciona a construção civil através da tecnologia, oferecendo suporte ao cliente e aprimorando a experiência na plataforma.
Responsibilities:
- Serve as the primary point of contact for customers via email, phone, or chat
- Act as the internal focal point for resolving customer-related challenges
- Triage incoming tickets and carefully analyze requests, determining whether to escalate to other teams and classifying urgency
- Manage internal communication to minimize customer response times
- Assist with operational procedures related to the implementation of the platform for clients
- Build customer relationships through support, aiming to foster loyalty
- Propose improvements to internal routines and suggest actions that increase customer satisfaction and loyalty based on support experience
- Work to evolve support processes through the use of AI.
Requirements:
- Minimum of 1 year of customer support experience
- Degree in Business Administration, Architecture and Urbanism, Interior Design, or Engineering
- Willingness to provide support and assistance to customers and help resolve issues
- Planning and organizational skills
- Strong analytical, facilitation, and conflict-resolution skills
- Ability to work well in a team, with flexibility to adapt to change
- Curiosity and openness to learn and use AI solutions in daily work.
Benefits:
- Competitive market-based compensation
- Equity participation opportunity
- Laid-back environment with ample growth opportunities and support for career development
- Semi-annual in-person gatherings
- Gympass
- Birthday day off
- Remote and flexible work
- Freedom to propose new ideas and take on significant responsibilities.
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