Customer Success Consultant – Strategic Accounts
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Consultant advising government entities, leveraging cloud-based technology for engagement. Managing strategic relationships to enhance citizen interaction and satisfaction.
Responsibilities:
- Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
- Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities.
- Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics.
- Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments.
- Build deep relationships through in-office visits, conference attendance, and tradeshow engagements as needed.
- Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal.
- Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value.
- Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations.
- Monitor customer health and implement mitigation strategies to reduce churn risk.
- Identify and nurture expansion opportunities through consultative conversations and strategic planning.
- Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives.
- Present tailored value propositions to executive stakeholders.
- Champion the voice of the customer internally, advocating for product enhancements and service improvements.
- Contribute to customer reference programs and success story development.
- Stay current on Granicus product updates, industry trends, and best practices in customer success.
- Maintain accurate and up-to-date records in CRM and customer success platforms.
- Follow standardized processes while contributing to continuous improvement initiatives.
- Track and report on key performance indicators, including engagement, satisfaction, and retention.
Requirements:
- 3–5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients.
- Proven ability to manage executive relationships and lead strategic planning conversations.
- Strong analytical skills and comfort with data-driven decision-making.
- Excellent communication, presentation, and interpersonal skills.
- Experience with CRM systems (Salesforce preferred) and customer success tools.
- Willingness to travel up to 25% for client meetings, conferences, and events.
- Familiarity with public sector organizations is a plus.
Benefits:
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- We bring in special guests from time to time to discuss issues that impact our employee population
Similar Jobs
Client Success Analyst
Client Success Analyst providing support and integration for users at a rapidly growing fintech. Working with technology teams to enhance client service and automation processes.
Partner Success Manager, Science
Partner Success Manager delivering high-quality science instruction for K-8 students at Curriculum Associates. Building relationships with educators and ensuring successful program implementation.
Client Success Manager – Onboarding
Client Success Manager at Intrinsic Digital responsible for leading onboarding specialists and optimizing processes. Ensure smooth client onboarding experience in a fully remote environment.
Senior Manager, Partner Success – Strategic Accounts
Senior Manager of Partner Success at Teaching Strategies focusing on customer satisfaction and managing Partner Success Managers. Driving implementation and onboarding processes for effective client engagement.
Manager, Partner Success – Team East
Manager of Partner Success improving customer adoption and managing Partner Success Specialists. Focused on creating effective strategies to enrich the customer experience at Teaching Strategies.
Manager, Partner Success – Onboarding Team
Manager of Partner Success managing onboarding team to foster customer success at Teaching Strategies. Focusing on refining processes for small customers and ensuring customer satisfaction and retention.
Marketing Automation, CRM Manager
Marketing Automation / CRM Manager driving automated marketing processes for customer engagement and retention at Bikeleasing in Germany.
Senior Manager, Customer Success
Leads Customer Success Managers to drive retention and growth at VitalSource Technologies, enhancing customer outcomes and coordination across departments. Oversees customer lifecycle from onboarding to expansion.
Customer Success Manager
Customer Success Manager at Vendelux optimizing event marketing strategies for clients. Building relationships, improving customer satisfaction, and enhancing product value for users.
Customer Success Manager
Customer Success Manager ensuring pharmaceutical clients extract maximum value from analytics platform. Collaborating across functions and translating data into actionable recommendations.
Customer Success Manager
Customer Success Manager driving customer engagement and relationships in the biotech sector. Partnering with scientists and labs to ensure long-term success and value maximization.
Customer Success Manager
Customer Success Manager at Trovata focusing on customer engagement and support for financial solutions. Responsible for client onboarding, relationship management, and driving revenue opportunities.
Working Student, Sales Operations – Focus on CRM, Data, and Sales Performance
Werkstudent im Sales Operations zur Unterstützung der Datenqualität und Effizienz im CRM-System. Engagieren in der Analyse von Vertriebsdaten und der Implementierung neuer Tools.
Senior Customer Success Manager
(Senior) Customer Success Manager supporting the influData platform at weCreate Data GmbH. Focusing on customer satisfaction, onboarding, and collaboration with sales, marketing, and product development teams.
Senior Customer Success Manager
Customer Success Manager focusing on customer satisfaction and retention strategies in a SaaS environment. Collaborating with teams to enhance customer relationships and support utilization of data platform.
Customer Success Manager – Digital Scale Focus
Customer Success Manager developing scalable digital-first customer journeys for B2B SaaS company. Engaging customers through AI-driven tools and strategic resource development to maximize platform value.
Customer Success Manager
Customer Success Manager responsible for fostering relationships and promoting AVOW in SEA region. Collaborate with clients to ensure satisfaction and success while navigating industry-specific challenges.
Customer Success Manager, SEA
Customer Success Manager focusing on client relationships and brand visibility in the SEA region for AVOW. Managing interactions and developing marketing strategies for success.
Customer Success Manager Internship – m/f/d
Internship for a Customer Success Manager in a transformative recruiting startup. Hands-on experience with real projects and development opportunities in a modern office.
Customer Success Associate
Customer Success Associate managing high-value client relationships for an AI-powered Fintech platform. Ensuring client goals are met while enhancing their experience with the product.