Customer Success Coordinator
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Job Description
Customer Success Coordinator connecting professionals with remote opportunities in U.S.-based companies. Handling outbound customer service interactions during U.S. business hours.
Responsibilities:
- Location: Remote - International
- Schedule: Monday–Friday, U.S. Business Hours (EST/CST/PST)
- Employment Type: Full-Time, Long-Term
- We connect professionals around the world with full-time remote opportunities inside U.S.-based companies.
- Our goal is simple. We build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support.
- We look for people who want stability, growth, and a place where their work actually matters.
- Here is what the best candidates for this role have in common: they describe customers as people they are responsible for, not tickets they process. They track their own follow-ups without being told to. They have de-escalated a difficult call without needing a manager. And when asked how many outbound contacts they made per day, they give a real number.
- This is not for you if you have only handled inbound calls reactively. It is not for you if your definition of follow-up is sending one email and waiting. And it is not for you if you need daily instructions to know what to work on.
Requirements:
- 3+ years in a U.S.-facing, outbound-capable customer service role — not internal support
- CRM fluency: HubSpot, Zoho, ServiceTitan, Jobber, or equivalent — daily active use for follow-up management
- VoIP experience — RingCentral, Aircall, Dialpad, or equivalent
- Proven ability to manage 40+ daily customer touchpoints without task management reminders
- Strong spoken English — warm, clear, and professional enough for live U.S. client calls
- Demonstrated complaint handling and de-escalation — you have done it, not just described how you would
- You can quote a real metric — contacts per day, follow-up completion rate, review request conversion — from your last role
- You have been told by a customer that you were the reason they stayed with a company
- You have worked for a U.S. franchise, home services, or service-based business specifically
- You have built or improved a follow-up process that other people then used
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