Customer Success Coordinator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Coordinator responsible for customer interaction and issue resolution for U.S. clients. Remote position based in Asia coordinating with teams and enhancing customer experience.
Responsibilities:
- Customer Success Coordinator overseeing customer relationships and experience
- Managing ticketing system and proactively resolving issues
- Tracking daily activities and reporting on customer interactions
- Collaborating across teams to ensure customer satisfaction
Requirements:
- **Required Experience and Qualifications**
- **Core Experience**
- 3+ years in a U.S.-facing, outbound-driven customer service role
- 2+ years managing high-volume workflows, consistently handling 40+ daily customer interactions with full ownership and follow-through
- 2+ years of proven experience resolving and confidently de-escalating customer issues with professionalism and control
- **Tools and Systems**
- 2+ years of hands-on CRM experience (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, or similar)
- 2+ years of VoIP system experience (RingCentral, Aircall, Dialpad, Zoom Phone, Google Voice, or equivalent)
- **Communication**
- 2+ years working in fully English-speaking environments with strong spoken and written communication (C1/C2 level)
- **What Sets You Apart**
- Proven ability to consistently report and improve performance using real metrics (daily contacts, follow-up rates, conversions)
- 2+ years of direct impact on customer retention or revenue outcomes
- 1+ year of experience working with U.S. franchises, home services, or service-based businesses
- Work Setup Requirements
- Personal computer and reliable internet connection
- Ability to handle calls during your shift
- All tools (email, CRM, internal platforms) are provided by the company
Similar Jobs
Senior Client Manager – Customer Care
Senior Client Manager responsible for managing complex client call center operations and strategic initiatives for Alight Solutions. Leading change, performance, and team culture towards operational excellence.
Executive Assistant – Customer Support Specialist
Executive Assistant providing high-level administrative support to BGOS leadership for operational needs. Focused on scheduling, communications, and enhancing team efficiency in a remote environment.
Executive Assistant, Customer Support Specialist
Executive Assistant supporting BGOS leadership and ownership in coaching practice. Coordinating schedules, communications, and operations in a remote setup.
Escrow Support Specialist – Pre-Closing
Escrow Support Specialist at OS National handling HOA, Payoff, Utility documentation and ensuring timely pre-closing processes. Ideal for organized and detail-oriented candidates.
Customer Service Representative I
Customer Service Representative addressing customer concerns for Rentokil. Maintaining good relations and scheduling services while providing excellent support remotely.
Customer Experience Specialist, Spanish Bilingual
Customer Experience Specialist aiming to reduce churn by engaging customers at critical moments for SQUIRE, a platform for barbers and shop owners.
Healthcare Customer Service Representative
Healthcare Customer Service Representative remotely assisting members with health care inquiries and eligibility questions. Must have customer service experience and high school diploma.
Bilingual Healthcare Customer Service Representative – Spanish-English
Bilingual Healthcare Customer Service Representative handling customer inquiries and providing solutions. Working remotely for TTEC, a global consulting and technology company focused on customer experiences.
Customer Success Coordinator – Customer Service
Customer Success Coordinator managing customer relationships remotely. Engaging with customers proactively and collaborating with teams to enhance satisfaction.
Healthcare Customer Service Representative
Healthcare Customer Service Representative working remotely, recommending health plan upgrades and assisting members with inquiries. Part of TTEC's customer experience team.
Bilingual Healthcare Customer Service Representative – Spanish, English
Bilingual Healthcare Customer Service Representative supporting customer inquiries and issues remotely. Resolving customer issues and providing answers with compassion in a remote capacity.
Customer Support Representative
Customer Support Representative providing client service through calls, chats, and emails for a SaaS based CRM in the pest control industry. Delivering technology training while nurturing customer relationships.
Receptionist, Customer Support Assistant
Remote Receptionist & Customer Support Assistant for a fast-growing high-end window and door retailer. Answering inbound calls and supporting light administrative tasks in a small remote team.
Customer Support Specialist
Customer Support Specialist communicating with users and resolving issues at Workyard. Supporting onboarding, troubleshooting, and providing product assistance as a key team member.
Business Litigation Legal Support Specialist
Business Litigation Legal Support Specialist providing legal support in a growing litigation practice. Aiming to support litigation strategy and enhance day-to-day operations beyond administrative tasks.
Business Litigation Legal Support Specialist
Business Litigation Legal Support Specialist providing legal support for litigation matters at HireHawk. Conducting legal research and managing case-related documentation remotely from LATAM.
Customer Support Manager
Support Manager at Bloomerang overseeing daily performance in customer support channels. Responsible for ensuring high-quality help and effective team management.
Client Support Specialist – Billing
Client Support Specialist for Smartway Energy, responding to billing queries and providing client support. Collaborating with teams for issue resolution and billing tasks.
Customer Service Representative
Customer Service Representative at WECO helping customers with meal delivery issues and providing outstanding service. Engaging in social media campaigns and driving sales with a positive attitude.
Support Specialist, Nederlands
Support Specialist offering remote customer support for a tech company based in Athens. Handling inquiries and providing exceptional service from home.