Customer Success Director
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Job Description
Agentic Customer Success Director at Salesforce guiding enterprise customers in AI adoption and change management. Fostering deep usage of Salesforce platforms and ensuring operational value realization.
Responsibilities:
- Enable the Customer Center of Excellence (CoE)
- Monitor agent performance telemetry
- Guide the customer’s Agentic Enterprise journey
- Proactively manage the roadmap for contracted licenses
Requirements:
- 8+ years of work experience
- 5+ years in Customer Success, Professional Services, or Management Consulting
- Governance Leadership experience
- Strong analytical skills
- Communication skills
- Deep understanding of AI/LLM logic
Benefits:
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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