Customer Success – Enterprise Accounts, Tech & Bots
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Job Description
Customer Success professional managing enterprise accounts, focusing on bot operations and business goals while driving expansion opportunities. Strategic position requiring technical and consultative skills in an enterprise environment.
Responsibilities:
- Serve as the Customer Success focal point for enterprise accounts;
- Understand the client's environment, business objectives, and the operation of bots and automations;
- Analyze metrics, workflows, and platform usage to identify opportunities for improvement and growth;
- Lead strategic client meetings (QBRs, executive alignments, growth/evolution plans);
- Identify and structure upsell and cross-sell opportunities, providing the sales team with qualified inputs;
- Work collaboratively with Product, Technology, and Sales to ensure alignment and execution;
- Support the advancement of customers' maturity in CX, automation, and operational efficiency;
- Ensure retention, satisfaction, and growth of the accounts under your responsibility;
Requirements:
- Solid experience in Customer Success, Account Management, or similar roles
- Experience with enterprise clients, managing multiple stakeholders and complex organizations
- Hands-on knowledge of bots, conversational automation, or CX platforms
- Analytical ability to turn product usage and data into actionable insights
- Consultative, proactive, and value-oriented profile — not limited to support
- Experience working closely with sales teams
- Excellent communication skills for interaction with technical and executive stakeholders
- Nice-to-haves: background in pre-sales, implementation, product, or consulting
- Experience in B2B SaaS
- Previous experience driving revenue expansion through Customer Success
- Familiarity with metrics such as churn, expansion, NPS, CSAT, and health score
Benefits:
- N/A
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