Customer Success Lead – Ex-Construction
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Job Description
Customer Success Lead at Aphex enhancing construction project delivery for major contractors in Australia. Leading a team to transform the planning and execution of large projects.
Responsibilities:
- Lead and develop your team: Coach and grow a team of 5 CSMs, helping them master deployments, planning routines, and the user activation journey that multiplies the value Aphex delivers.
- Own customer outcomes: Drive adoption, retention, and expansion across your portfolio. The weekly planning sessions your team establishes are what separate good projects from great ones. You'll make sure that's happening consistently.
- Drive the Land & Expand Engine: Work closely with our AU sales team to turn successful projects into enterprise-wide rollouts. You'll understand how project success creates momentum across entire organisations, and you'll build the systems to capture it.
- Shape our AU playbook: Identify what's working, what's not, and what needs to change. Propose better ways of working and make them a reality.
Requirements:
- Construction Expertise You've spent years on-site in construction, perhaps as an SPE, CM or leading delivery teams. You've run complex operations and know what good project delivery looks like.
- Natural Leader You've led teams before, whether on site or in delivery roles. You know how to coach, motivate, and hold people accountable.
- Tech Curious You're excited by the potential of technology to solve the pain points you've experienced in construction and are keen to make a change in your career.
- Relationship Builder Your communication skills are strong, and you're confident connecting with senior stakeholders and decision-makers.
- Growth Mindset You're eager to learn, adapt, and grow in a new environment, with a hunger to continuously improve.
- Nice to have (but not essential) Experience in customer success, account management, or similar roles
- Familiarity with SaaS or technology platforms
- Experience scaling teams or processes
Benefits:
- A high-performing team Be part of and contribute to a genuinely collaborative and motivated team
- Flexibility Remote-first working with access to a convenient WeWork office
- The right tools A sweet MacBook Pro setup and a cutting-edge tech stack
- Genuine development Ongoing training, learning, and coaching to get better every day (including a training allowance)
- A focus on culture At Aphex, we are focused on making real impact, together, and strive to walk the talk on that every day
- Growth opportunities As Aphex scales across new markets, your career can scale with it
- Annual offsite In 2025 our team met for a week in Da Nang, Vietnam - you’ll need to join us to see where we have planned in 2026!
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