Customer Success Manager – Adobe Practice
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Job Description
Customer Success Manager ensuring measurable client value through success metrics and stakeholder engagement in consulting engagements. Focusing on client Value Realization initiatives and methodologies.
Responsibilities:
- Performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements.
- Supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques to maximize business outcomes and demonstrate measurable value throughout the engagement lifecycle.
- Analyzes client success patterns and translates business objectives into value realization roadmaps.
- Brands advocate ensuring metrics and key performance indicators demonstrate measurable business value in projects.
Requirements:
- 2-4 years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings
- Experience with Value Realization methodologies, ROI measurement, or business outcome tracking
- Conducting client workshops and stakeholder sessions to define success criteria and value metrics
- Basic understanding of business case development and value measurement frameworks
- Client relationship management and stakeholder engagement experience
- Success plan development and execution
- Understanding of consulting delivery methodologies and client engagement processes
- Experience with customer success platforms (e.g., Gainsight) and measurement tools
- Strong analytical skills with the ability to translate data into actionable insights.
Benefits:
- Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
- We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company.
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