Customer Success Manager
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Job Description
Senior Customer Success Manager ensuring customer success and relationship building at Pluralsight. Engaging with stakeholders to advocate for product adoption and retention while managing account growth.
Responsibilities:
- Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.
- Take full accountability for your accounts in all aspects from onboarding to renewal.
- Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth.
- Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers.
- Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful.
- Inspire change within customers to drive adoption of standard methodologies and successful implementations.
- Predict and forecast risk, renewal and expansion within customer portfolio.
Requirements:
- Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement)
- An understanding of the software engineering development life cycle and workflows
- Technical knowledge on development and IT solutions.
- Ability to understand and articulate technical concepts and derive solutions.
- Requires a minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree.
- Ability to travel 25-50%
Benefits:
- competitive compensation packages
- medical coverage
- unlimited PTO
- wellness reimbursements
- Pluralsight subscription
- professional development funds
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