Customer Success Manager
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Job Description
Customer Success Manager empowering clients to maximize event success through Momentus' management software. Building relationships and driving product adoption in a fully remote role.
Responsibilities:
- Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes.
- Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey.
- Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health.
- Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates.
- Collaborate with teams to drive renewals, identify crosssell/upsell opportunities, and increase retention.
- Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives.
- Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams.
- Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews.
- Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction.
Requirements:
- Proven experience in a customer-facing role, preferably as a Customer Success Manager.
- Strong communication and interpersonal skills.
- Ability to understand technical concepts and explain them to non-technical audiences.
- Problem-solving and conflict resolution skills.
- Familiarity with customer success tools (e.g. Gainsight) and Salesforce.
- Results-driven with a focus on customer satisfaction and retention.
- Events industry experience is a plus.
Benefits:
- Remote Work: We believe in work that works for you. Get the job done where you work best.
- Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.
- Two annual tickets to attend events hosted by our valued customers, fostering strong relationships and industry connections.
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