Customer Success Manager, Contract
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Job Description
Customer Success Manager managing key accounts in a remote capacity for Research Solutions, Inc. Focused on customer engagement, account growth, and relationship management.
Responsibilities:
- Serve as the primary point of contact for assigned accounts, ensuring a seamless customer journey.
- Drive customer engagement, adoption, and retention through proactive outreach and strategic touchpoints.
- Develop a deep understanding of each customer's business objectives and align our solutions to their needs.
- Monitor customer health scores and usage data to anticipate risks and opportunities.
- Conduct regular business reviews to showcase value, collect feedback, and identify areas for optimization.
- Partner cross-functionally with Product, Sales, and Support teams to advocate for customer needs.
- Own and manage renewals, upsells, and account growth strategies to maximize customer lifetime value.
- Maintain accurate records, renewal forecasts, and pipeline management in CRM (e.g., HubSpot).
Requirements:
- 5+ years of experience in Customer Success, Account Management, or Account Executive role within a SaaS or technology-driven environment.
- Proven track record of managing customer relationships, renewals, and account growth.
- Strong consultative selling, communication, presentation, and negotiation skills.
- Ability to analyze customer data and translate insights into actionable strategies.
- Highly organized, detail-oriented, and proactive in managing multiple accounts.
- Experience with CRM and customer success platforms (e.g., Gainsight, HubSpot, Salesforce).
- Proficiency in English is required.
Benefits:
- Remote work environment
- Occasional travel may be required for business engagements and industry events
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