Customer Success Manager, DACH
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Job Description
Customer Success Manager at Adobe, enhancing customer success and adoption in Digital Media. Build partnerships, deliver presentations, and support Creative Cloud implementation.
Responsibilities:
- Maintain deep product knowledge and customer guidelines across our Creative Cloud suite
- Build and maintain positive relationships with customers
- Assist customers in effectively implementing and adopting the product
- Position Adobe’s complementary products alongside Creative Cloud
- Ensure customers engage with the entire Cloud portfolio
- Build and deliver product value presentations to customer collaborators
- Align with internal collaborators like Account Managers and Sales Specialists
- Identify opportunities for growth within accounts
- Gather customer feedback and analyze trends
- Identify customers with deployment risk and partner with Account Manager
Requirements:
- Proficient German communication skills (both written and verbal)
- Proven track record of effectively addressing customer challenges
- Proven track record of meeting or exceeding sales targets or customer success goals
- Previous experience working as a trusted advisor
- Familiarity with creative software, including Creative Cloud is a plus
- Bachelor’s Degree or equivalent work experience
- 5+ years relevant work experience in customer success
- Proven experience as a self-motivated, collaborative, and responsible professional
- Resourceful and able to prioritize
- Outstanding presentation and interpersonal skills
- Available to travel up to 50%
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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