Customer Success Manager – EMEA, Digital Lab Solutions
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Job Description
Customer Success Manager empowering scientists across EMEA in utilizing digital tools. Building client relationships and facilitating software adoption for better results.
Responsibilities:
- Act as the primary guide for customers across EMEA.
- Help them set up, understand, and fully adopt our digital software solutions.
- Create strong, positive relationships with clients.
- Identify what a customer needs to achieve and provide specific training and dashboard setups.
- Anticipate potential issues before they arise.
- Host engaging online training sessions and business reviews.
- Gather real-world feedback from clients to share with our product teams.
- Use data and health checks to track customer software usage.
Requirements:
- A University degree (Bachelors or Masters) in a scientific or technical field.
- At least 2 years of experience working with SaaS (cloud-based) software.
- Experience working in a scientific laboratory or a similar technical environment is a huge plus.
- Exceptional written and verbal skills.
- Professional fluency in English.
- Proficiency in Spanish, French, Italian, or German is highly desired.
- Comfortable with Excel and ready to learn new project management tools like Smartsheet.
- Proactive, outgoing and customer oriented.
Benefits:
- Permanent Contract with a global industry leader.
- A Supportive Culture: We pride ourselves on an outstanding company environment.
- Career Growth: We provide the training and development you need to become an expert in the SaaS space.
- Comprehensive Benefits: Company pension scheme, yearly bonus, private healthcare, stock purchase plan, and life insurance.
- Training and development opportunities.
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