Senior Dealer Success Manager
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Job Description
Senior Dealer Success Manager driving performance and growth for Curbee's automotive partners through mobile service. Collaborating with dealership leadership to enhance utilization and expand high-performing accounts.
Responsibilities:
- Own a portfolio of dealership partners and drive full activation, sustained utilization, and measurable results
- Move dealers from live to full activation and ensure consistent execution across BDC, service teams, and leadership
- Identify underlying issues impacting performance and drive the right actions to improve results
- Partner directly with Service Managers, BDC Managers, GMs, and leadership to influence behavior and outcomes
- Increase utilization and volume, recover at-risk dealers, and expand high-performing accounts
- Track key metrics including appointments, utilization, and growth, and hold dealers accountable to outcomes through MBRs and QBRs
- Identify patterns across dealers, surface insights, and provide feedback to improve playbooks and processes
- Mentor and support DSMs to improve execution and overall team performance
Requirements:
- Automotive experience (5+ years): Background in dealership operations, dealer success, or customer success
- Deep understanding of fixed ops: Strong knowledge of BDC, service workflows, and dealership operations
- Proven ability to drive behavior change: Experience influencing dealership teams and leadership to improve performance
- High autonomy: Comfortable operating independently in the field and making decisions
- Strong communicator: Able to work across frontline staff and leadership effectively
- High ownership: Takes responsibility for outcomes across a portfolio
- Adaptable: Comfortable operating in a fast-moving environment with ambiguity
Benefits:
- unlimited PTO
- excellent insurance benefits
- equity ownership
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