Customer Success Manager II
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Job Description
Customer Success Manager focusing on strategic accounts to ensure product onboarding and adoption. Collaborating across teams in a rapidly growing AI video security organization.
Responsibilities:
- Own the post-sale customer lifecycle — ensuring seamless onboarding, measurable product adoption, customer health visibility, and predictable renewals.
- Serve as the strategic account quarterback, coordinating across Solutions Engineering, Support, and Sales to ensure customers achieve meaningful business outcomes.
- Monitor defined customer health metrics including platform usage and login activity.
- Conduct Quarterly Business Reviews (QBRs) on strategic accounts.
- Mitigate churn risks through structured engagement plans and surface expansion signals.
Requirements:
- 4+ years in technical Customer Success, Account Management, or similar post-sale roles in SaaS or enterprise technology
- Background supporting technical buyers (IT, security, engineering, operations)
- Strong cross-functional coordination skills
- Ability to interpret product usage data and translate it into action
- Executive communication experience, including running QBRs
- Structured, process-driven mindset with attention to detail
- Familiarity with APIs, integrations, or technical implementation workflows (Nice to Have)
- Experience building or improving customer success playbooks or onboarding frameworks (Nice to Have)
- Experience in security, AI, infrastructure, or data platforms (Nice to Have)
- Experience with camera systems, IoT, networking, or cloud platforms (Nice to Have)
Benefits:
- Competitive Pay: Strong base salary + uncapped commission
- Equity & Upside: Own a piece of what you're building
- Tools that Work for You: We arm our team with top-tier tech and modern sales tools—so you can focus on closing, not admin
- Remote-First Flexibility: Work from where you're most effective, with teammates around the globe
- Product Influence: Your voice matters—sales feedback directly shapes our roadmap
- Health & Wellness: Comprehensive medical, dental, and vision coverage
- 15 days PTO, paid holidays, and sick leave
- 401(k) with employer 4% match, equity in a fast-growing startup
- Flexible hybrid/remote work arrangements depending on role
- Paid parental leave for new parents
- Home $500 office stipend and top-tier equipment provided
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