Customer Success Manager – Marketplace
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Job Description
Customer Success Manager managing seller relationships in Autura's Marketplace. Onboarding, training, and supporting sellers to drive successful auction outcomes.
Responsibilities:
- Own the post-sale handoff from Sales through seller launch; ensure sellers are onboarded, trained, operationally ready, and running their first successful auctions.
- Educate sellers on Marketplace workflows, listing best practices, inspections, pricing, and auction cadence to ensure they are set up for repeat success.
- Serve as the primary point of contact for a portfolio of Marketplace sellers; manage day-to-day communication, planning, and ongoing support.
- Proactively monitor seller health, engagement, and auction activity to identify risk and intervene before churn or inactivity occurs.
- Work with sellers to improve auction outcomes through better inventory mix, listing quality, timing, pricing strategy, and operational readiness.
- Use Salesforce to execute playbooks, track seller health, and report on activation, retention, and engagement metrics.
- Identify qualified opportunities for additional Autura products or services and route them to the Sales team.
- Handle cancellation requests, objections, and seller issues; coordinate with Ops, Product, and Finance to resolve blockers.
- Build relationships with decision-makers, champions, and day-to-day users within seller organizations.
- Partner with Sales, Marketplace Operations, Product, and Marketing to deliver a seamless seller experience from launch through ongoing operations.
- Capture seller feedback, obstacles, and success stories and relay them to the Director of Customer Success to continuously improve the seller journey.
Requirements:
- Highly organized and able to manage multiple seller relationships at
- Self-driven, proactive, and customer-focused.
- Strong communication and relationship-building
- Comfortable learning and using CRM and marketplace
- Passionate about customer success and service.
Benefits:
- Competitive pay and annual performance reviews
- Option for 100% fully paid benefits package including health, dental, vision
- 401(k) with a matching company contribution
- Open Paid Time Off
- 100% Remote work
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