Customer Success Manager, Scaled
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Job Description
Customer Success Manager focusing on onboarding and supporting SaaS customers in the US. Collaborating with sales and partners to elevate customer success and product adoption.
Responsibilities:
- Execute on established scaled strategies to elevate the new customer onboarding experience
- Focus on the key metric of driving time-to-value and ROI by enabling rapid and successful onboarding, adoption, and business value for customers
- Deliver the onboarding playbook including quickly building rapport with new end users, understanding their business use case and goals, delivering new user product training
- Monitoring a high volume of customer accounts (±1000) for key risk measures, growth opportunities and overall health
- Proactively engage sales and partner communities to drive awareness of Customer Success and bring in new end users to the program
- Lead cross-functional collaboration with sales, support, and product teams
Requirements:
- 3+ years of account management and/or customer success experience in a SaaS company
- Must have extensive Salesforce experience
- Must be organized and able to manage several queues of new customer requests (slack, google form)
- Basic Experience 3+ years of account management, customer success, support, or sales development experience in a SaaS company
- Legal authorization to work in the U.S. indefinitely is required.
Benefits:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
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