Customer Success Manager
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Job Description
Customer Success Manager handling a portfolio of enterprise cybersecurity accounts. Ensuring onboarding, adoption, renewals, and expansion while building executive relationships.
Responsibilities:
- Own a portfolio of enterprise accounts from onboarding through renewal
- Build relationships with CISOs, security leaders, and operational teams
- Serve as the primary post-sale point of contact
- Lead onboarding in partnership with Sales Engineering
- Drive fast time to value aligned to customer priorities
- Ensure smooth transition from POV to production
- Build and execute success plans tied to business outcomes
- Drive product adoption across security and engineering teams
- Track and communicate ROI including reduction in remediation backlog and improved SLAs
- Own renewals and forecast retention
- Identify and drive expansion opportunities across assets and modules
- Partner with Sales on upsell and cross-sell motions
- Develop executive sponsors and customer champions
- Drive references, case studies, and advocacy
- Capture product feedback and influence roadmap
- Work closely with Sales, Product, and Engineering
- Manage escalations and ensure high customer satisfaction
- Bring structured customer insight into GTM and product strategy
Requirements:
- 5+ years in Customer Success, Account Management, or related SaaS role
- Experience working with enterprise customers
- Cybersecurity experience strongly preferred
- Track record of driving retention and expansion
- Ability to manage complex stakeholders and environments
- Strong executive communication skills
Benefits:
- Flexible working arrangements
- Professional development opportunities
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