Customer Success Manager, German Speaking
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Job Description
Customer Success Manager guiding German-speaking customers through compliance SaaS adoption. Driving onboarding, retention, renewals, and expansion across compliance and security workflows.
Responsibilities:
- Own the post-sale customer lifecycle, ensuring customers successfully adopt the platform and achieve their compliance objectives
- Lead customer onboarding and act as a trusted advisor to key stakeholders across compliance, security, risk, and IT
- Build and maintain strong customer relationships through regular reviews and success planning
- Drive customer retention and renewals by proactively monitoring account health and mitigating risk
- Identify and support account expansion opportunities in collaboration with the sales team
- Capture customer feedback, act as the voice of the customer internally, and track key success metrics
Requirements:
- Experience in Customer Success, Account Management, or a similar role within a B2B SaaS environment
- Professional fluency in both German and English, with confidence engaging customers across German-speaking markets
- Strong customer-first mindset focused on delivering measurable value and long-term outcomes
- Excellent communication and presentation skills, with the ability to explain complex topics clearly
- Comfort working with SaaS platforms and CRM tools such as Salesforce, HubSpot, Gainsight or similar
- Collaborative approach, with experience working cross-functionally with Sales, Product, and Support teams
- Knowledge or experience within compliance, information security, ISO 27001, GRC, or GDPR is advantageous
Benefits:
- Competitive base salary up to £38,000 (£44,000 OTE)
- 25 days annual leave plus bank holidays, increasing with service up to a maximum of 31 days
- Pension scheme with 5% employee and 3% employer contributions
- Access to Perkbox – a discounts platform and recognition scheme where points can be earned and redeemed for rewards
- Remote working with regular team meet ups
- Ongoing training and development to help you succeed
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