Customer Success Manager
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Job Description
Customer Success Manager at elev8.io managing mid-market clients and driving satisfaction in digital marketing. Overseeing onboarding and ensuring performance in a data-driven environment.
Responsibilities:
- Own the post-sale client relationship from kickoff to expansion
- Ensure onboarding is seamless, communication is proactive, and every meeting delivers clarity, insight, and measurable results
- Manage a portfolio of mid-market clients and coordinate with cross-functional teams (SEO, PPC, WEB, PMs, OPS) to ensure delivery excellence, client satisfaction, and account growth
- Lead all client meetings (Status, MBR, QBR, Ad-hoc) with confidence and preparation
- Deliver clarity and strategy in every interaction — reinforcing our growth plan and accountability
- Translate marketing and data concepts (SEO, PPC, attribution, funnel performance) into clear, client-friendly narratives
- Review performance dashboards daily — flag underperformance, anomalies, and opportunities
- Ensure all client materials, reports, and documentation are accurate and aligned
- Oversee project deliverables and monitor client campaign goals vs. actuals within Dashboards & Project Management Plan
- Coordinate closely with PMs and specialists to ensure tasks are on track and deliverables are met
Requirements:
- 2-4 years experience in Customer Success, Account Management, or Client Strategy, ideally in digital marketing, SaaS, or agency environments
- Proven ability to manage 15–25 clients in mid-market accounts ($5K–$50K/month retainers)
- Strong understanding of SEO, WEB Dev, PPC, CRMs, and marketing performance metrics
- Exceptional communication skills & business acumen, verbal and written
- High attention to detail — you run meetings, documentation, and reports like clockwork
- Data-driven mindset with the ability to turn metrics into meaningful strategy
- Proficiency with Salesforce, ClickUp, Zoom, Fireflies, and reporting dashboards.
Benefits:
- Performance Incentives: Competitive compensation with account success bonuses and quarterly performance incentives based on account expansion
- Career Development: Opportunity to grow into Accounts Director or similar leadership roles
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