Associate Customer Success Management
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Job Description
Associate Customer Success Manager focused on providing exceptional service to Censis customers. Driving relationships and product utilization in a growing team environment.
Responsibilities:
- Support the Senior Customer Success Manager team
- Provide white glove service to Censis customers
- Ensure successful product use, retention, and a positive experience for clients
- Grow client utilization and subscription footprint
- Serve as an internal advocate for the customer
- Manage requests from current customers
- Support QBR preparation
- Coordinate and complete onsite and virtual visits
- Triage and route customer inquiries
- Collaborate with cross-functional teams
- Support special projects as assigned.
Requirements:
- Extreme attention to detail
- Time management
- Organization
- Excellent written and verbal communication skills
- Experience in customer success or similar field is preferred.
Benefits:
- We are proud to be equal opportunity employers.
- We value and encourage diversity.
- We solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
- We are also committed to providing reasonable accommodations for applicants with disabilities.
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