Customer Success Manager
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Job Description
Customer Success Manager driving client satisfaction and cloud solutions as part of Quisitive’s Managed Services team. Focusing on project management and customer advocacy across Microsoft cloud solutions.
Responsibilities:
- Be an integral member of Quisitive’s growing Managed Services team
- Position yourself as a customer advocate for a portfolio of customers
- Proactively ensure clients’ desired outcomes are achieved through successful delivery of Quisitive’s solutions/services
- Drive continuous improvement across the Microsoft cloud solutions deployed in your accounts
- Build trusted one-to-many relationships in your client organizations and understand their desired outcomes
- Promote and position Quisitive solutions and services with the goal of growing revenue
- Support planning and roadmap activities between your customers and Quisitive teams
Requirements:
- 5+ years of project, account, and/or customer management experience and history of attaining client growth targets
- Level 100-200 understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.) from a business user perspective
- Experience in the Information Technology services and/or consulting industry
- Ability to obtain Microsoft technical certifications in first three months
- Ability to work in an Agile environment
- Bachelor’s Degree or equivalent experience
- Customer service mentality: patience, empathy, even-keeled demeanor, and the utmost professionalism
- Excellent written/verbal communication and creative problem-solving skills
- Experience working with IT and business decision-makers and stakeholders
- Ability to deescalate potentially sensitive client situations and have challenging conversations
Benefits:
- Health insurance
- 401(k) retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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