Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager ensuring high client satisfaction and product adoption at Office Practicum. Develops strategic partnerships while managing retention efforts and addressing client needs.
Responsibilities:
- Focuses on building loyalty with assigned clients by increasing product adoption, addressing issues, and helping the Account Management team with upsells and renewals
- Develops strong, strategic partnerships with key accounts to ensure the highest level of client satisfaction
- Proactively mitigates churn risk and manages retention efforts
- Establishes and maintains client relationships, understanding practice goals and challenges
- Meets with practice leadership proactively on a regular basis
- Records and reports on customer trends (successes, needs, issues)
- Provides high level product support and triages concerns properly
- Addresses escalated client issues with speed and urgency
- Works with pediatric practices to optimize their usage and expertise of Office Practicum
- Contributes to product roadmap by feeding back the customer’s voice, empathetic listening to them and translating their needs internally
- Influences future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Meets and exceeds set KPIs
Requirements:
- Bachelor's degree preferred
- Five or more years of demonstrated client focused experience, preferably in a Client Success or Account Management role
- Experience in healthcare practice management or the software industry
- Experience in a highly dynamic environment
- Experience in navigating challenging business matters
- EHR experience strongly preferred.
- Experience with Salesforce and EHR’s preferred.
Benefits:
- Medical, Prescription, Vision, and Dental Insurance
- Life Insurance
- 401(k) with company match
- Paid Time Off, Holidays, and Volunteer Hours
- Company Wellness Program
- Employee Assistance Program
- Short and Long Term Disability Insurance
- Pet Insurance
- Tuition Assistance Program
- Employee Recognition Program
Similar Jobs
Client Success Analyst
Client Success Analyst providing support and integration for users at a rapidly growing fintech. Working with technology teams to enhance client service and automation processes.
Partner Success Manager, Science
Partner Success Manager delivering high-quality science instruction for K-8 students at Curriculum Associates. Building relationships with educators and ensuring successful program implementation.
Client Success Manager – Onboarding
Client Success Manager at Intrinsic Digital responsible for leading onboarding specialists and optimizing processes. Ensure smooth client onboarding experience in a fully remote environment.
Senior Manager, Partner Success – Strategic Accounts
Senior Manager of Partner Success at Teaching Strategies focusing on customer satisfaction and managing Partner Success Managers. Driving implementation and onboarding processes for effective client engagement.
Manager, Partner Success – Team East
Manager of Partner Success improving customer adoption and managing Partner Success Specialists. Focused on creating effective strategies to enrich the customer experience at Teaching Strategies.
Manager, Partner Success – Onboarding Team
Manager of Partner Success managing onboarding team to foster customer success at Teaching Strategies. Focusing on refining processes for small customers and ensuring customer satisfaction and retention.
Marketing Automation, CRM Manager
Marketing Automation / CRM Manager driving automated marketing processes for customer engagement and retention at Bikeleasing in Germany.
Senior Manager, Customer Success
Leads Customer Success Managers to drive retention and growth at VitalSource Technologies, enhancing customer outcomes and coordination across departments. Oversees customer lifecycle from onboarding to expansion.
Customer Success Manager
Customer Success Manager at Vendelux optimizing event marketing strategies for clients. Building relationships, improving customer satisfaction, and enhancing product value for users.
Customer Success Manager
Customer Success Manager ensuring pharmaceutical clients extract maximum value from analytics platform. Collaborating across functions and translating data into actionable recommendations.
Customer Success Manager
Customer Success Manager driving customer engagement and relationships in the biotech sector. Partnering with scientists and labs to ensure long-term success and value maximization.
Customer Success Manager
Customer Success Manager at Trovata focusing on customer engagement and support for financial solutions. Responsible for client onboarding, relationship management, and driving revenue opportunities.
Working Student, Sales Operations – Focus on CRM, Data, and Sales Performance
Werkstudent im Sales Operations zur Unterstützung der Datenqualität und Effizienz im CRM-System. Engagieren in der Analyse von Vertriebsdaten und der Implementierung neuer Tools.
Senior Customer Success Manager
(Senior) Customer Success Manager supporting the influData platform at weCreate Data GmbH. Focusing on customer satisfaction, onboarding, and collaboration with sales, marketing, and product development teams.
Senior Customer Success Manager
Customer Success Manager focusing on customer satisfaction and retention strategies in a SaaS environment. Collaborating with teams to enhance customer relationships and support utilization of data platform.
Customer Success Manager – Digital Scale Focus
Customer Success Manager developing scalable digital-first customer journeys for B2B SaaS company. Engaging customers through AI-driven tools and strategic resource development to maximize platform value.
Customer Success Manager
Customer Success Manager responsible for fostering relationships and promoting AVOW in SEA region. Collaborate with clients to ensure satisfaction and success while navigating industry-specific challenges.
Customer Success Manager, SEA
Customer Success Manager focusing on client relationships and brand visibility in the SEA region for AVOW. Managing interactions and developing marketing strategies for success.
Customer Success Manager Internship – m/f/d
Internship for a Customer Success Manager in a transformative recruiting startup. Hands-on experience with real projects and development opportunities in a modern office.
Customer Success Associate
Customer Success Associate managing high-value client relationships for an AI-powered Fintech platform. Ensuring client goals are met while enhancing their experience with the product.