Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager leading customer onboarding and journey for Digital.ai. Responsible for customer relationship, experience, renewals, and upselling in a remote setting.
Responsibilities:
- The Customer Success Manager is responsible for leading the entire customer journey from the moment a new customer comes on board.
- This entails the critical on-boarding process (training, implementation oversight), through the maintenance phase and relationship building (cadence calls, EBRs, value realization, support escalation), to renewal and upsell.
- The Customer Relationship – you will be the first person the customer will think of to call.
- Cadence calls – once a customer is onboarded, we need to keep in regular contact with daily users to make sure desired outcomes are being met and adoption is appropriate.
- Customer experience – you understand the importance of the overall experience of the customer with our products and services and actively coordinate our efforts to assure the best possible experience for the customer stakeholders.
- Renewal – customer success is ultimately responsible for the renewal. If you’re doing the job accurately, the renewal should never be in question. You’ll open the renewal conversation and route it appropriately.
- Upsell – identifying customer buying signs and recognizing when a customer needs to buy additional licenses or products. You will hand those opportunities to the sales team to close.
Requirements:
- Bachelor’s degree or equivalent in related field
- 3+ years in a customer facing role (customer success, sales, etc.) working with B2B enterprise customers
- Project management driving onboarding and implementation
- Experience running a book of Fortune 2000 customers (preferred)
- Experience working at a software company (technical interface role preferred)
- An understanding of CRM tools like Salesforce, Gainsight, Zendesk, etc.
- Knowledge of Value Stream Management (Agile, DevOps, Security preferred)
- Proven knowledge of agile and lean methods from the team to enterprise level
- Preferably located on East Coast. Will consider Eastern/Central US located candidates.
Benefits:
- Robust benefits options including Medical, Dental, Vision and other plans
- Unlimited Paid Time Off (PTO) program plus recognized holidays
- Unlimited access to continuous learning and professional development with TalentLMS
- Flexible working arrangements in a remote setting
- Opportunity to work with a diverse, globally distributed team.
Report this job
Job expired or something wrong with this job?
Similar Jobs
Director, Customer Success
Director of Customer Success at Prescryptive Health, overseeing client relationships and pharmacy benefit operations. Leading strategic account management and delivering innovative healthcare solutions.
Customer Success Analyst
Customer Success Analyst supporting clients at InEvent through chat, email, and calls. Ensuring customer satisfaction and continuous learning on tech updates in a remote role.
Director of Customer Success
Director of Customer Success at Bluespine focusing on healthcare analytics for self-insured employers. Leading client relationships and data-driven strategies to optimize healthcare Cost Containment solutions.
Customer Success Manager
Customer Success Manager supporting high-value airline pricing customers in the global travel industry. Driving measurable growth through data-led value delivery and strategic partnership.
Partner Success Representative
Partner Success Representative focusing on building relationships with B2B partners. Working remotely to promote sales and provide product training for Optiom's offerings.
Customer Success Manager
Customer Success Manager at UneeQ handling enterprise customer relationships and driving product adoption for innovative AI solutions.
Email & CRM Marketing Specialist
Email & CRM Marketing Specialist owning outbound messaging and customer engagement for B2C audiences via Customer.io. Collaborating with teams to enhance retention and implement communication strategies.
Customer Success
Customer Success role enhancing client relationships for a digital travel company in expansion. Responsible for onboarding, performance tracking, and consultative support for diverse clients.
SVP, Global Customer Success
Senior Vice President leading the transformation of IDC's Customer Success organization across global markets. Focused on strategic growth, customer relationships, and operational excellence.
Customer Success Manager
Customer Success Manager at AvaSure responsible for customer retention and account growth. Focusing on strategic guidance and relationship management in the healthcare technology sector.
Customer Success Manager – Mid-Market/Enterprise
Customer Success Manager improving product adoption and district partnerships for K12 and EdTech company. Managing relationships and identifying growth opportunities across Mid-Market and Enterprise districts.
Scaled Customer Success Manager
Scaled Customer Success Manager responsible for driving customer success and measurable value at HeyGen. Engaging with high-volume customers to ensure timely onboarding and risk mitigation.
Enterprise Customer Success Manager
Enterprise Customer Success Manager maximizing customer value and retention of MariaDB solutions. Act as trusted advisor while supporting customers' lifecycle from onboarding to advocacy.
Customer Success Specialist
Customer Success Specialist handling customer inquiries and managing orders for Integer Holdings Corporation. Focusing on quality and regulatory compliance in the medical device sector.
HubSpot CRM Administrator – Contract
HubSpot Administrator supporting a 4-month project to streamline CRM operations. Focused on workflows, data quality, and operational efficiency in Business Operations team.
Customer Success Manager
Customer Success Manager ensuring product adoption and client retention in B2B SaaS firm. Collaborating with international customers while optimizing their experience with the Respond.io platform.
Customer Success Manager
Customer Success Manager at Level Access managing high-impact customer relationships and driving customer retention strategies across North America.
Senior Customer Success Manager, Enterprise
Senior Customer Success Manager at Reforge guiding enterprise customers like Microsoft and Google toward their desired outcomes. Develop engagement strategies, monitor customer health, and enhance product adoption.
Customer Success Consultant
Customer Success Consultant managing relationships to enhance customer value in automotive software. Providing support, training, and insights to maximize product use and satisfaction.
Customer Success Manager – SSO
Customer Success Manager at Givebacks focusing on account expansion and customer satisfaction within the K–12 education sector. Responsible for managing relationships and identifying growth opportunities.