Customer Success Manager
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Job Description
Customer Success Manager at InvoiceCloud building strong client partnerships and driving retention. Guiding digital adoption and resolving client challenges with a focus on performance.
Responsibilities:
- Build strong, strategic partnerships with a defined group of clients
- Guide day-to-day engagement and strengthen retention
- Influence digital adoption programs and identify opportunities for product expansion
- Execute strategies that increase digital payment adoption and improve customer experience
- Investigate client challenges and collaborate across teams to resolve issues effectively
- Manage the full lifecycle of client engagement and maintain strong focus on achieving performance targets
Requirements:
- Strong relationship management experience with a track record of driving retention and growth
- Experience supporting clients in person and via virtual communication tools (Teams/Zoom)
- Background in electronic billing, payments, merchant services, or related SaaS platforms preferred
- Excellent verbal, written, presentation, and interpersonal communication skills
- Customer-driven and results-oriented, with the ability to influence decision-making
- Strong organizational, planning, and time-management skills
- Experience working independently and managing multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office tools and Salesforce
Benefits:
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
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