Customer Success Manager
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Job Description
Customer Success Manager at CDK Global focused on maximizing client engagement and product utilization. Duties include strategy, relationship management, and identifying growth opportunities.
Responsibilities:
- Follow all CDK Global policies and procedures
- Complete all mandatory assigned compliance tasks and acknowledgements
- Meet or exceed all performance expectations
- Fields questions and direct clients to appropriate support resources
- Assists clients with defining their strategy around CDK solutions
- Maintains pre-established relationships with dealership management
- Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor
- Assesses dealership risk factors, identifies risk mitigation strategies
- Prepares client specific reports and presentations for the purposes of educating and driving growth
- Identifies opportunities for training needs for dealership staff
- Partners with Sales to help grow the CDK business with the client
- Develops a productive working relationship with Sr. CSMs
- Successfully identifies and implements strategies for retaining “at risk” clients
- Seeks and listens to feedback
- Provides recognition to peers
- Utilizes Totango to document valued-added conversations & engagements
Requirements:
- Minimum 4 years of client services, marketing or sales experience
- B2B or outside sales or account management in a similar industry
- Ability to work and influence across all levels of the dealership
- Knowledge of CDK applications and familiarity with automotive industry
- In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
- High sense of urgency
- Strong communication skills with peers as well as clients, both oral as well as written
- Ability to work as a team member with limited supervision
- High school diploma
- Experience with Salesforce
- Valid Driver’s License/travel documents (if applicable)
Benefits:
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
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